Damaged items

If you receive a box that is visibly damaged by the carrier, you may either refuse the shipment or accept the shipment but tell the carrier to note damage on their system.
If you receive a shipment and find damage has occurred that is not visible, you have 3 days to notify the carrier.

1.   CALL THE CARRIER FIRST, www.ups.com www.fedex.com . They will request the tracking number which can be found on the label. If they give you an additional reference number, give us the reference number and update us on their instructions by email.

2.   If your order arrived by US Mail, notify us immediately.

3.   We will take it from there. If you don't notify the carrier in 3 days a claim cannot be filed and a refund cannot be issued.

4.   DO NOT DISCARD THE BOX OR ANY PACKING MATERIAL. This may void any insurance claim and you will not be credited for the item.

Lost items in transit

All items are insured for damage or from being lost if UPS or FedEX is used as the carrier. They are responsible for those shipments. If you requested a special means of shipping, such as United States Postal Service, we are not responsible for lost items nor for items that are damaged. Selecting this method is at your own risk. You must call our office to make these arrangements. There is an extra handling fee by USPS associated with this service.

US Mail

If you request United States Postal Service, we are not responsible for lost items nor for items that are damaged. Selecting this method is at your own risk. We will certainly do everything in our power to facilitate in this matter, as your agent, but make no claims or promises to the outcome. You must call our office to make these arrangements. There is an extra handling fee by USPS associated with this service.